Kord Information Systems believes the support of a product or service is just as important as the
product or service itself. To that end, numerous avenues of support are provided depending on the product or service purchased. We
pride ourselves in tailoring a support plan specifically to fit your individual needs.
Support is provided the first 90 days after installation at no charge. We want you to use
this time to get familiar with the program, go through a few period closings. This way when your
support contract starts your need will be minimal.
24/7 Users portal The users portal includes software updates, and documentation!
Dedicated email address with maximum 24 hour response time, most issues corrected the same day!
24/7 Emergency System Down support phone # for immediate assistance.
Remote Support is available via Teamviewer
For those customers that don't have their own IT department we recommend using SOS Online backup to backup their facility's
data seamlessly and without any other action after initial setup. Easy to use software allows you to view and restore backups all stored
securely online. To sign up for the home, and home-based business backup (which works great for most),